Prior to your appointment could you please move all smaller items such as toys, clothes books and smaller items of furniture that you can, to make it easier for us to work, we will move larger items of furniture that can be moved for you, if it is stable enough to do so, no electrical items such as TVs will be moved. You must advise the technician which items are to be moved they won’t move unless instructed to do so.

Please Hoover prior to your appointment.

Could you please ensure we have access to hot water from the tap.

We have a 80% success rate on spot stains, this will come down to a lot of factors as to how long the stain has been there, what the stain is, has any products been used on it previously. We can’t make any guarantees on spot stain removal. All of our carpet cleaning technicians are fully trained and we have a variety of spot stain treatments we will try our very best 

To ensure quickest possible drying times make sure the room is well ventilated by opening windows and to also turn heating on this will speed up the drying process and allow moisture to escape carpet.

Please make sure there is parking accessible outside of the property if not please inform us.

Yes. Accidents from pets, especially pet urine, can wreak havoc on carpet. The alkaline salts in pet urine absorb moisture out of the air and the pet urine never completely dries. It becomes a feeding ground for bacteria, which causes odor, staining and discoloration.